EX0-101 EX0-101 EX0-101 www.it-pruefungen.ch
Prüfungsnummer : EX0-101
Prüfungsname :ITIL Foundation v.3
Version : Demo
1. Which of the following do Service Metrics measure?
A. Processes and functions
B. Maturity and cost
C. The end to end service
D. Infrastructure availability
Answer: C
EX0-101 EX0-101 EX0-101 www.it-pruefungen.ch
2. Which of the following BEST describes a Service Request?
A. A request from a User for information, advice or for a Standard Change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a Self-Help web-based interface
D. Any Request for Change (RFC) that is low risk and can be approved by the Change Manager without a Change Advisory Board (CAB) meeting
Answer: A
EX0-101 EX0-101 EX0-101 www.it-pruefungen.ch
3. Which of the following does the Availability Management process include?
1 Ensuring services are able to meet availability targets
2 Monitoring and reporting actual availability
3 Improvement activities, to ensure that services continue to meet or exceed their availability goals
A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only
Answer: B
