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Prüfungsnummer : ITIL

Prüfungsname:ITIL V3 Foundation

Version : Demo

QUESTION NO: 1
Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software

Answer: A

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QUESTION NO: 2
What is a RACI model used for?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items

Answer: A

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QUESTION NO: 3
Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration
Management Databases (CMDB)
D. The SKMS can include user skill levels

Answer: A

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